WhatsApp Chat since the WordPress plugin helps you to incorporate your WhatsApp trip directly from your website in compliance with your WhatsApp trip. According to join yet communicate with your client, this is one on the excellent road, you can give help directly as properly, namely create trust and make greater consumer loyalty.

This add-on will integrate Easy Digital Download (EDD) plugin with your Supportcandy.

Want to provide an easy way to calculate the time spent on an individual ticket? This add-on will enable this for you. It will help you to record and track the time spent on each individual ticket. Also, it helps you in making productivity decision for your brand. We have designed this like a stop-watch for a ticket so that you can calculate the time spent on the ticket.

SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies.

Satisfaction Survey
Customer feedback plays an important role in support sector. If you want to here your customers about their experience with you ( or your agent ) for support given in ticket, this add-on is for you. An email will get sent after x number of days/hours when ticket is closed. See below screen-shot of sample email.

Email Piping adds ability to import emails directly to your ticket system so that client can create ticket just by sending email to your support or reply ticket by replying to email notification without need to login your site.

WooCommerce Integration
Want to provide easy way for your WooCommerce customers to create support tickets? You came to right place! This not only give your customers to create and check tickets on there WooCommerce dashboard but also enable your agents to check customer orders within a ticket itself.

You may have customers which is an organisation or company and requires multiple people to create tickets and each others ticket should be visible in between themselves then this is right solution for you. You can create unlimited usergroups with unlimited members.

Have you ever wanted that ticket should be automatically created every X days/months for tasks? This add-on does exactly same for you! You can create repeating tickets depend on your requirement for tasks with custom ticket fields.

Private Credentials
There are some cases when we need some sensitive information with tickets like website access details, FTP access, user credentials etc so in such cases gathering this sensitive information directly from customers is quite risky in terms of data-stealing. Data in the form of plain text may cause harm to websites as it can be easily identified. Hence for all these hurdles, there is better choice i.e. Private Credential add-on.

FAQs are important part of any help-desk. This add-on will integrate popular FAQ plugins available for WordPress.

You can create groups of agents to whom you can assign tickets to just like individual agents. Every agents in the group can manage tickets assigned to the group. If you want to assign ticket to group and expect any available agent in the group to pick the ticket ticket, this add-on is for you. Email notification with recipient “Assigned Agent” is enabled, for ticket assigned to agent-group will get sent to all agents of the group.

Knowledgebase or Documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it also reduces number of tickets come to you. This add-on will integrate popular Knowledgebase plugins available for WordPress.

Assign Agent Rules. Tired of assigning agents every time ticket is created to your website? Here is solution to smartly assign tickets to agents. You can set rules (conditions) to match when new ticket is created and if matched, assign that agent to ticket.

Print Ticket. This add-on adds Print functionality to your ticket page.

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

Statistics and reports are an integral part of any business. It gives you a quick overview of how your business is performing on a timeline.

Customer service made fast, fun, and fluent. Introducing the most effective support ticketing system for WordPress. Need to provide superfast, reliable, and efficient customer support? Fluent Support got your back.