Version: 3.3.5 
Last Update: Mar 23, 2026 Email Piping adds ability to import emails directly to your ticket system so that client can create ticket just by sending email to your support or reply ticket by replying to email notification without need to login your site.
SupportCandy Email Piping —
Email Piping adds ability to import emails directly to your ticket system so that client can create ticket just by sending email to your support or reply ticket by replying to email notification without need to login your site.
Ex. Your customer created ticket on your website. You replied the ticket and notification will sent to customers email address. Ideally customer should come to your website and then reply to the ticket, but this rarely happen. Instead he reply directly to email notification and you simply can not control your customers. This way, you have to keep checking your inbox and chances to miss the communication are high. Email Piping add-on covers you here, it imports all your inbox emails in desired tickets.
If an email is not meant to reply existing ticket, it creates a new ticket. This way you can simply ask your customers to send an email to your specific email address (e.g. support@yourdomain.com) which then will get converted to ticket on your website.
There are two Email Piping Methods available:
IMAP
Gmail
Version: 3.3.5 Last Update: Mar 23, 2026 We source and provide downloads directly from the original developers to ensure authenticity and relevance. However, we are not affiliated with or endorsed by the developers of SupportCandy Email Piping. We fully respect the efforts and intellectual property of the original authors. Any names, trademarks, or references used are solely for identification and descriptive purposes.
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Version: 3.8.1
WhatsApp Chat since the WordPress plugin helps you to incorporate your WhatsApp trip directly from your website in compliance with your WhatsApp trip. According to join yet communicate with your client, this is one on the excellent road, you can give help directly as properly, namely create trust and make greater consumer loyalty.
Version: 3.1.6
This add-on will integrate Easy Digital Download (EDD) plugin with your Supportcandy.
Version: 3.2.0
Want to provide an easy way to calculate the time spent on an individual ticket? This add-on will enable this for you. It will help you to record and track the time spent on each individual ticket. Also, it helps you in making productivity decision for your brand. We have designed this like a stop-watch for a ticket so that you can calculate the time spent on the ticket.
Version: 3.1.9
SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies.
Version: 3.2.3
Satisfaction Survey
Customer feedback plays an important role in support sector. If you want to here your customers about their experience with you ( or your agent ) for support given in ticket, this add-on is for you. An email will get sent after x number of days/hours when ticket is closed. See below screen-shot of sample email.
Version: 3.2.6
WooCommerce Integration
Want to provide easy way for your WooCommerce customers to create support tickets? You came to right place! This not only give your customers to create and check tickets on there WooCommerce dashboard but also enable your agents to check customer orders within a ticket itself.
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