Version: 3.1.0 
Last Update: Mar 23, 2026 Knowledgebase or Documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it also reduces number of tickets come to you. This add-on will integrate popular Knowledgebase plugins available for WordPress.
SupportCandy Knowledgebase Integration —
Knowledgebase or Documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it also reduces number of tickets come to you. This add-on will integrate popular Knowledgebase plugins available for WordPress. This is list of available integrations and still counting –
Knowledgebase by PressApps
WP Knowledgebase by Maeve Lander
Helpguru Knowledgebase by HeroThemes
BasePress Knowledgebase by 8Bits in a row
BWL Knowledgebase Manager by xenioushk
Knowledge Base for Documents and FAQs by Echo Plugins
KnowledgeBase X w/ FAQ, Glossary Powered by WPBot ChatBot/HelpDesk
BetterDocs – Best Documentation & Knowledge Base Plugin by WPDeveloper
These add-ons integrated with SupportCandy so that agents can use Knowledge-base while replying to tickets. They can insert either Knowledge-base link or Knowledge-base contents to reply description just like macros or canned replies
Version: 3.1.0 Last Update: Mar 23, 2026 We source and provide downloads directly from the original developers to ensure authenticity and relevance. However, we are not affiliated with or endorsed by the developers of SupportCandy Knowledgebase Integration. We fully respect the efforts and intellectual property of the original authors. Any names, trademarks, or references used are solely for identification and descriptive purposes.
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Version: 3.8.1
WhatsApp Chat since the WordPress plugin helps you to incorporate your WhatsApp trip directly from your website in compliance with your WhatsApp trip. According to join yet communicate with your client, this is one on the excellent road, you can give help directly as properly, namely create trust and make greater consumer loyalty.
Version: 3.1.6
This add-on will integrate Easy Digital Download (EDD) plugin with your Supportcandy.
Version: 3.2.0
Want to provide an easy way to calculate the time spent on an individual ticket? This add-on will enable this for you. It will help you to record and track the time spent on each individual ticket. Also, it helps you in making productivity decision for your brand. We have designed this like a stop-watch for a ticket so that you can calculate the time spent on the ticket.
Version: 3.1.9
SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies.
Version: 3.2.3
Satisfaction Survey
Customer feedback plays an important role in support sector. If you want to here your customers about their experience with you ( or your agent ) for support given in ticket, this add-on is for you. An email will get sent after x number of days/hours when ticket is closed. See below screen-shot of sample email.
Version: 3.3.5
Email Piping adds ability to import emails directly to your ticket system so that client can create ticket just by sending email to your support or reply ticket by replying to email notification without need to login your site.
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