Version: 3.1.9 
Last Update: Apr 13, 2026 SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies.
SupportCandy SLA —
You can set SLA policies in settings with conditions and time. Whenever there is any activity in ticket e.g. create ticket, change status, reply ticket, etc. SLA policies are checked for it and adds first matched policy time to it.
You can add it in your ticket list. By setting it default orderby in ticket list setting, you do not need to order it manually every time to check overdue tickets. This way, you can take actions on ticket as per SLA timings and keep your customers happy.
Version: 3.1.9 Last Update: Apr 13, 2026 We source and provide downloads directly from the original developers to ensure authenticity and relevance. However, we are not affiliated with or endorsed by the developers of SupportCandy SLA. We fully respect the efforts and intellectual property of the original authors. Any names, trademarks, or references used are solely for identification and descriptive purposes.
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Version: 3.8.1
WhatsApp Chat since the WordPress plugin helps you to incorporate your WhatsApp trip directly from your website in compliance with your WhatsApp trip. According to join yet communicate with your client, this is one on the excellent road, you can give help directly as properly, namely create trust and make greater consumer loyalty.
Version: 3.1.6
This add-on will integrate Easy Digital Download (EDD) plugin with your Supportcandy.
Version: 3.2.0
Want to provide an easy way to calculate the time spent on an individual ticket? This add-on will enable this for you. It will help you to record and track the time spent on each individual ticket. Also, it helps you in making productivity decision for your brand. We have designed this like a stop-watch for a ticket so that you can calculate the time spent on the ticket.
Version: 3.2.3
Satisfaction Survey
Customer feedback plays an important role in support sector. If you want to here your customers about their experience with you ( or your agent ) for support given in ticket, this add-on is for you. An email will get sent after x number of days/hours when ticket is closed. See below screen-shot of sample email.
Version: 3.3.5
Email Piping adds ability to import emails directly to your ticket system so that client can create ticket just by sending email to your support or reply ticket by replying to email notification without need to login your site.
Version: 3.2.6
WooCommerce Integration
Want to provide easy way for your WooCommerce customers to create support tickets? You came to right place! This not only give your customers to create and check tickets on there WooCommerce dashboard but also enable your agents to check customer orders within a ticket itself.
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